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FAQ

Yes, we can make the products according to customer’s request, like the shape, size, color, logo and other details.

If the products you want are showing on our website or on the picture album, you just tell us the item no. and your quantity, I will give you the best price.
If the products need your personal designs and requirements, please tell us the following information so that we can offer the price immediately.

1) model and measure of the products (you had better have drawings, samples or product photos).
2) quantity and expected time for delivery.
3) if you need sandblasting and inner sculpture, please inform us at the same time.
4) your contact detail information.

Normally, there is no limit for the minimum order quantity. The minimum order quantity is subject to the demand of our esteemed clients. Large quantity, cheaper price.

We can deliver common samples worth not too much if customers are willing to pay the shipping cost. If samples are made on basis of customers’ needs, we will ask for the samples fees only if we receive the order from you. If samples involving laser inner sculpture, please contact our marketing department because it involves logo setup fee.

We could accept the payment by L/C, T/T and Western Union. For the sample fee, customer should pay in full. For the mass order, customer should pay 30% deposit in advance, the balance paid before shippment. When customer do t he payment, may have a little bank charge, customer should bear this.

Normally, we send samples by express, but for the orders, we use many ways.
If total weight is less than 100kg, we suggest that choose express.
If total weight is 100kg to 200kg, we suggest that choose air shipping.
If total weight is over 200kg, we suggest that choose sea shipping.
But if your time is urgent, we could discuss together, choose the best.

As usual, one week is enough after your order to deliver your goods. But for some gifts with small quantity and less complicated crafts, we can deliver earlier before the deadline. If customers need urgent orders, we can negotiate the time for delivery but you have to pay some extra expenses.